Shipping & Delivery

Both delivery methods are available for delivery addresses in Australia.

Once payment has been verified, orders are normally dispatched within 24 hours.

You will receive a tracking number once your order has been dispatched.

Tracking information may take up to approximately 24 hours after dispatch to become active.

Delivery times are estimates and are not guaranteed.

Local carriers, public holidays and other circumstances outside our control may affect delivery times.

If a delivery method cannot be used for your address, your NovaMeds advisor will inform you before the order is confirmed.

Orders entering Australia may be subject to customs or import procedures. Where additional information or action is required, your NovaMeds advisor will contact you.

Customers are responsible for providing a complete and accurate delivery address before the order is confirmed.

If you notice an error in your delivery details, contact NovaMeds as soon as possible.

If tracking has not updated after the expected activation period, or you believe there is a problem with your delivery, contact NovaMeds support with your order reference and tracking number.