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Payment Methods
Once your request has been reviewed and approved, your NovaMeds advisor will confirm the final amount due and explain the payment methods currently available for your order.
Payment methods can vary depending on operational availability at the time of payment.
Payment methods we may make available
Your advisor will tell you which options are currently available and provide the exact payment instructions for your order.
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Bank transfers
- SEPA Instant
- ACH
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Digital banking & money transfer
- Revolut
- Wise
- Payoneer
- Chime
- Skrill
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Money transfer services
- Western Union
- MoneyGram
- Remitly
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Prepaid
- Paysafecard
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Cryptocurrency
Payment instructions and the supported network are confirmed by your advisor.
Payment methods we may make available include those listed above. Your advisor will confirm which options are currently available for your order.
How payment works
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Submit your request
Complete your request and choose your delivery method during checkout.
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Advisor review
Your NovaMeds advisor reviews the products requested, the prescription requirements that apply in Australia and the fulfilment conditions.
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Final total
Your advisor confirms the final amount due, including the products requested, selected delivery method and any applicable telemedicine assessment.
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Payment instructions
Your advisor provides the payment options currently available and the exact payment instructions.
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Payment verification
Once payment has been made, allow up to 4 hours for payment verification. Your request has already been accepted through advisor approval.
Telemedicine assessment
Where a prescription is required and you need help accessing an authorised telemedicine service, an additional assessment fee of A$150 may apply.
The assessment is carried out independently by an authorised healthcare professional.
Payment of the assessment fee does not guarantee that a prescription will be issued.
Payment instructions
Only make a payment using instructions received through official NovaMeds communication channels.
Do not send funds using payment details obtained from third parties or from messages that do not match your conversation with your NovaMeds advisor.
If anything appears unusual, contact NovaMeds before making the payment.
After payment
Your request is accepted when a NovaMeds advisor approves it. Once your payment has been verified, your accepted order is sent for fulfilment.
Orders are normally dispatched within 24 hours of payment confirmation.