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How to order from NovaMeds

Submit a non-binding request online, choose your delivery preferences, and our team will guide you through the regulatory, prescription and payment steps that apply to your order in Canada.

Non-binding request. Your advisor confirms the final total before any payment.

Step by step

  1. Find your product

    Browse the NovaMeds catalogue and select the product you are interested in.

    Click ‘Add to request’ when you are ready.

    Submitting a product to your request does not constitute a completed purchase.

  2. Complete checkout

    Enter your contact and delivery information and review the products included in your request.

    During checkout you will also choose your preferred delivery method and tell us whether you already have a valid prescription.

  3. Prescription status

    Prescription requirements depend on the medicine and on the rules that apply in Canada.

    During checkout you can tell us whether:

    • you already have a valid prescription;
    • you need help accessing an authorized telemedicine assessment.

    If a prescription is required and you do not already have one, a NovaMeds advisor may help you access an authorized telemedicine service.

    The assessment is carried out independently by a qualified healthcare professional. A prescription can only be issued where clinically appropriate.

    Telemedicine assessment: C$150

    Applies only where a prescription is required and you ask for help accessing an assessment.

    Payment for a telemedicine assessment does not guarantee that a prescription will be issued.

  4. Choose delivery

    You choose your preferred delivery method during checkout.

    Delivery times may vary with local carriers, public holidays and other circumstances outside our control. Estimated delivery times are not guarantees.

    • UPS ExpressApprox. 7–9 business days
      C$25
    • Registered MailApprox. 14–20 business days
      C$15

  5. Submit your request

    Submit your request once your details, products, prescription status and delivery method are complete.

    You will then be invited to continue the conversation with our team on Telegram.

  6. Advisor review

    A NovaMeds advisor reviews the requirements applicable to your request in Canada.

    Where necessary, the advisor may request a prescription or assist you in accessing an authorized telemedicine assessment.

  7. Final total

    Once your request has been reviewed, your advisor will confirm the final total for your order, taking into account the products requested, the selected delivery method and any applicable telemedicine assessment.

  8. Payment

    Your advisor will confirm the payment methods currently available for your order.

    Your advisor will help you identify the most appropriate available option.

  9. Payment confirmation

    Once payment has been made, allow up to 4 hours for payment verification. Your request has already been accepted through advisor approval.

  10. Fulfillment

    Once payment has been confirmed, your order is sent for fulfillment.

    Orders are normally dispatched within 24 hours of payment confirmation.

  11. Tracking

    Once dispatched, you will receive a tracking number.

    Tracking information may take up to approximately 24 hours to become active.

  12. Delivery

    Your order will be delivered using the shipping method selected during checkout.

Support

Our support team aims to respond to all enquiries within 24 hours.

When contacting us about an existing request, please include your request reference (for example NM-0123).

Contact NovaMeds