- Home
- Contact NovaMeds
Contact NovaMeds
Questions about products, requests or an existing order? Our support team is here to help.
We aim to respond to all enquiries within 24 hours.
Contact our team
-
Telegram
Contact on Telegram (opens in a new tab)For general enquiries, product availability and support with a request.
-
Email
Send an emailFor enquiries about an existing request or order, please include your reference number where available.
Response time
We aim to respond within 24 hours.
Messages may require additional time where information needs to be confirmed with the partner pharmacy or another authorized service provider.
Medical questions
NovaMeds support does not provide medical diagnosis or personalized treatment advice.
Questions about whether a medicine is suitable for you, prescription requirements or your individual treatment should be discussed with a qualified healthcare professional.
Where appropriate, a request may be reviewed by the partner pharmacy or an authorized telemedicine service before it can proceed.
Pharmaceutical Distribution Partner
PharmaMed International Sh.p.k.
Authorized Pharmaceutical Distribution Partner
- European operational office
- Rruga Skënderbeu 45
1001 Tirana
Albania - VAT number
- AL-9458723K
- Distribution License
- AL-DB/2024/0876
- Ministerial Authorization
- No. 487/2024
- [email protected]
- Telephone
- +355 4 225 8879
PharmaMed International Sh.p.k. operates as NovaMeds' pharmaceutical distribution partner.
Complaints
If you wish to make a formal complaint, please use our dedicated Complaints procedure.
Privacy
Personal information submitted when contacting us is handled in accordance with our Privacy Policy.