{"id":319,"date":"2026-09-30T18:51:51","date_gmt":"2026-09-30T22:51:51","guid":{"rendered":"https:\/\/novameds.health\/us\/faq\/"},"modified":"2026-10-01T10:58:56","modified_gmt":"2026-10-01T14:58:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/novameds.health\/us\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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  1. Home<\/a><\/li>\n\t\t
  2. Frequently Asked Questions<\/li>\n\t<\/ol>\n\t\t

    Frequently Asked Questions<\/h1>\n\t

    Find answers to common questions about requests, prescriptions, payments, delivery and support.<\/p>\t\t\t<\/header>\n\n\n

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    Ordering<\/h2>\t
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    \n\t\t\t\tHow do I place an order?<\/svg><\/summary>\n\t\t\t\t
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    Choose the product you are interested in, add it to your request and complete the checkout form.<\/p>

    During checkout you will select your delivery method and indicate your prescription status where relevant.<\/p>

    Submitting checkout creates a non-binding request. A NovaMeds advisor will then review it and contact you with the next steps.<\/p>\t\t\t\t\t\t\t\t\t\t\t

    How to Order <\/svg><\/a><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\tIs my order confirmed when I complete checkout?<\/svg><\/summary>\n\t\t\t\t

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    No.<\/p>

    Checkout submits a request for review. Your request is accepted only after it has been reviewed and approved by a NovaMeds advisor.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tWhy does NovaMeds review my request?<\/svg><\/summary>\n\t\t\t\t
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    Review helps confirm product availability, prescription requirements, delivery conditions and whether the request can be fulfilled appropriately.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tCan my request be declined?<\/svg><\/summary>\n\t\t\t\t
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    Yes.<\/p>

    A request may be declined where it cannot be fulfilled because of product availability, prescription requirements, regulatory or delivery restrictions, incomplete information or another legitimate compliance or fulfillment reason.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t<\/div>\n<\/section>\n\n\n

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    Prescriptions & telemedicine<\/h2>\t
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    \n\t\t\t\tDo I need a prescription?<\/svg><\/summary>\n\t\t\t\t
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    Some medicines require a valid prescription.<\/p>

    During checkout you can indicate whether you already have a prescription or need help accessing a telemedicine assessment.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tWhat if I do not have a prescription?<\/svg><\/summary>\n\t\t\t\t
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    Where appropriate, NovaMeds can help you access an independent authorized telemedicine service.<\/p>

    A qualified healthcare professional will assess whether a prescription is appropriate.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tDoes paying for the telemedicine assessment guarantee a prescription?<\/svg><\/summary>\n\t\t\t\t
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    No.<\/p>

    The healthcare professional makes the clinical decision independently. Payment of the assessment fee does not guarantee that a prescription will be issued.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tHow much does the telemedicine assessment cost?<\/svg><\/summary>\n\t\t\t\t
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    The telemedicine assessment fee is $100.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tDoes NovaMeds make medical decisions?<\/svg><\/summary>\n\t\t\t\t
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    No.<\/p>

    NovaMeds does not make prescribing or clinical decisions. These decisions are made independently by qualified healthcare professionals.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t<\/div>\n<\/section>\n\n\n

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    Payment<\/h2>\t
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    \n\t\t\t\tDo I pay during checkout?<\/svg><\/summary>\n\t\t\t\t
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    No.<\/p>

    Checkout is used to submit your request. After your request has been reviewed and approved, your NovaMeds advisor will confirm the final amount and provide the payment methods currently available.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t

    \n\t\t\t\tWhat payment methods are available?<\/svg><\/summary>\n\t\t\t\t
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    Payment methods may include bank transfer, digital banking, money transfer services, prepaid options or cryptocurrency.<\/p>

    Your advisor will confirm which methods are currently available for your order.<\/p>\t\t\t\t\t\t\t\t\t\t\t

    Payment Methods <\/svg><\/a><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t\t\t\t\t\t
    \n\t\t\t\tHow long does payment verification take?<\/svg><\/summary>\n\t\t\t\t

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    Please allow up to 4 hours for payment verification after payment has been made.<\/p>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/details>\n\t\t\t<\/div>\n<\/section>\n\n\n

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    Shipping & delivery<\/h2>\t
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    \n\t\t\t\tWhat delivery methods are available?<\/svg><\/summary>\n\t\t\t\t
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    You choose your delivery method during checkout:<\/p>