{"id":288,"date":"2026-09-30T18:42:14","date_gmt":"2026-09-30T22:42:14","guid":{"rendered":"https:\/\/novameds.health\/us\/contact\/"},"modified":"2026-10-01T09:02:11","modified_gmt":"2026-10-01T13:02:11","slug":"contact","status":"publish","type":"page","link":"https:\/\/novameds.health\/us\/contact\/","title":{"rendered":"Contact NovaMeds"},"content":{"rendered":"<header class=\"info-head\">\n\t<ol class=\"crumbs\" aria-label=\"Breadcrumb\">\n\t\t<li><a href=\"https:\/\/novameds.health\/us\/\">Home<\/a><\/li>\n\t\t<li aria-current=\"page\">Contact NovaMeds<\/li>\n\t<\/ol>\n\t\t<h1 class=\"nm-page__title\">Contact NovaMeds<\/h1>\n\t<p class=\"lead\">Questions about products, requests or an existing order? Our support team is here to help.<\/p>\t<p class=\"info-head__note\"><svg class=\"icon \" aria-hidden=\"true\"><use href=\"#i-clock\"\/><\/svg>We aim to respond to all enquiries within 24 hours.<\/p>\t\t<\/header>\n\n\n<section class=\"info-block\" id=\"contact-our-team\">\n\t<h2 class=\"info-block__title\">Contact our team<\/h2>\t\t<ul class=\"info-cards\">\n\t\t\t\t\t\t\t\t<li class=\"info-card\">\n\t\t\t\t<span class=\"info-card__ico\"><svg class=\"icon \" aria-hidden=\"true\"><use href=\"#i-telegram\"\/><\/svg><\/span>\n\t\t\t\t<h3>Telegram<\/h3>\n\t\t\t\t\t\t\t\t<div class=\"info-card__text\"><p>For general enquiries, product availability and support with a request.<\/p><\/div>\t\t\t\t\t\t\t\t\t<a class=\"btn btn--ghost info-card__btn\" href=\"https:\/\/t.me\/novamedshealth\" target=\"_blank\" rel=\"noopener\"><svg class=\"icon \" aria-hidden=\"true\"><use href=\"#i-telegram\"\/><\/svg>Contact on Telegram<span class=\"visually-hidden\"> (opens in a new tab)<\/span><\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"info-card\">\n\t\t\t\t<span class=\"info-card__ico\"><svg class=\"icon \" aria-hidden=\"true\"><use href=\"#i-mail\"\/><\/svg><\/span>\n\t\t\t\t<h3>Email<\/h3>\n\t\t\t\t<p class=\"info-card__detail\">support@novameds.health<\/p>\t\t\t\t<div class=\"info-card__text\"><p>For enquiries about an existing request or order, please include your reference number where available.<\/p><\/div>\t\t\t\t\t\t\t\t\t<a class=\"btn btn--ghost info-card__btn\" href=\"mailto:support@novameds.health\"><svg class=\"icon \" aria-hidden=\"true\"><use href=\"#i-mail\"\/><\/svg>Send an email<\/a>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t<\/ul>\n\t<\/section>\n\n\n<section class=\"info-block\" id=\"response-time\">\n\t\t<h2 class=\"info-block__title\">Response time<\/h2>\t<div class=\"info-block__text\"><p>We aim to respond within 24 hours.<\/p><p>Messages may require additional time where information needs to be confirmed with the partner pharmacy or another authorized service provider.<\/p><\/div>\n\t\t<\/section>\n\n\n<section class=\"info-block\" id=\"medical-questions\">\n\t\t<h2 class=\"info-block__title\">Medical questions<\/h2>\t<div class=\"info-block__text\"><p>NovaMeds support does not provide medical diagnosis or personalized treatment advice.<\/p><p>Questions about whether a medicine is suitable for you, prescription requirements or your individual treatment should be discussed with a qualified healthcare professional.<\/p><p>Where appropriate, a request may be reviewed by the partner pharmacy or an authorized telemedicine service before it can proceed.<\/p><\/div>\n\t\t<\/section>\n\n\n<section class=\"info-block\" id=\"pharmaceutical-distribution-partner\">\n\t<h2 class=\"info-block__title\">Pharmaceutical Distribution Partner<\/h2>\t<div class=\"info-entity\">\n\t\t<div class=\"info-entity__head\">\n\t\t\t<span class=\"info-card__ico\"><svg class=\"icon \" aria-hidden=\"true\"><use href=\"#i-badge\"\/><\/svg><\/span>\n\t\t\t<div>\n\t\t\t\t<p class=\"info-entity__name\">PharmaMed International Sh.p.k.<\/p>\n\t\t\t\t<p class=\"info-entity__role\">Authorized Pharmaceutical Distribution Partner<\/p>\t\t\t<\/div>\n\t\t<\/div>\n\t\t<dl class=\"info-entity__rows\">\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t<dt>European operational office<\/dt>\n\t\t\t\t\t<dd>Rruga Sk\u00ebnderbeu 45<br \/>\n1001 Tirana<br \/>\nAlbania<\/dd>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t<dt>VAT number<\/dt>\n\t\t\t\t\t<dd>AL-9458723K<\/dd>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t<dt>Distribution License<\/dt>\n\t\t\t\t\t<dd>AL-DB\/2024\/0876<\/dd>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t<dt>Ministerial Authorization<\/dt>\n\t\t\t\t\t<dd>No. 487\/2024<\/dd>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t<dt>Email<\/dt>\n\t\t\t\t\t<dd><a href=\"mailto:info@pharmamed-intl.al\">info@pharmamed-intl.al<\/a><\/dd>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t<dt>Telephone<\/dt>\n\t\t\t\t\t<dd><a href=\"tel:+35542258879\">+355 4 225 8879<\/a><\/dd>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/dl>\n\t\t<p class=\"info-entity__closing\">PharmaMed International Sh.p.k. operates as NovaMeds&#039; pharmaceutical distribution partner.<\/p>\t\t\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"info-block\" id=\"complaints\">\n\t\t<h2 class=\"info-block__title\">Complaints<\/h2>\t<div class=\"info-block__text\"><p>If you wish to make a formal complaint, please use our dedicated Complaints procedure.<\/p><\/div>\n\t\t\t<p class=\"info-block__link\">\n\t\t\t\t\t\t\t<a class=\"more\" href=\"https:\/\/novameds.health\/us\/complaints\/\">View Complaints procedure <svg class=\"icon icon--sm\" aria-hidden=\"true\"><use href=\"#i-arrow\"\/><\/svg><\/a>\n\t\t\t\t\t<\/p>\n\t\t<\/section>\n\n\n<section class=\"info-block\" id=\"privacy\">\n\t\t<h2 class=\"info-block__title\">Privacy<\/h2>\t<div class=\"info-block__text\"><p>Personal information submitted when contacting us is handled in accordance with our Privacy Policy.<\/p><\/div>\n\t\t\t<p class=\"info-block__link\">\n\t\t\t\t\t\t\t<a class=\"more\" href=\"https:\/\/novameds.health\/us\/privacy-policy\/\">View Privacy Policy <svg class=\"icon icon--sm\" aria-hidden=\"true\"><use href=\"#i-arrow\"\/><\/svg><\/a>\n\t\t\t\t\t<\/p>\n\t\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Questions about products, requests or an existing order? Our support team is here to help.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-info","meta":{"footnotes":""},"class_list":["post-288","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/pages\/288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/comments?post=288"}],"version-history":[{"count":2,"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/pages\/288\/revisions"}],"predecessor-version":[{"id":438,"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/pages\/288\/revisions\/438"}],"wp:attachment":[{"href":"https:\/\/novameds.health\/us\/wp-json\/wp\/v2\/media?parent=288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}